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Support and Maintenance

We help businesses of all sizes, in the greater Montreal, better manage their datacenters and IT departments. As a leading equipment reseller, Secur01 is qualified for supply and spare parts at the most competitive prices. Our multi-vendor IT support services replace existing support programs or strategically complement OEM plans.

Emergency response

We are always ready to help you overcome any type of IT emergency or disaster by providing a fast response with great experience.

Monitoring 24/7

Ongoing Maintenance and Monitoring 24/7 are the key factors to keep your IT infrastructure running smoothly with no sudden surprises that may affect your daily business.

Personalized service

Each client is different, so we make sure to give you a tailored package that fits your identity and needs.

Built-In Patch Management

Automated patch policies keep clients’ machines secure from the most recent threats while not requiring for any manual change. Manageable patch approvals and native caching permit techs to support a lot of in depth networks, and comprehensive reportage and dashboards offer better visibility.

Automation and Scripting

Deploy the most popular applications and keep third-party applications automatically updated. Quickly build powerful scripts for device observance by exploiting your most popular scripting language and save time by downloading many scripts promptly accessible and available to you.

Fast Remote Support

Datto RMM offers a great remote expertise, permitting you to easily manage any screen by exploiting Datto RMM’s integrated VNC, RDP, or Splashtop tools. it's additionally straightforward to manage and support any network device by exploiting its integrated SSH/Telnet and protocol proxy.

Live Monitoring

Live monitoring for performance problems like low disc space, high CPU, low memory and network latency on any application, platform or device by exploiting Datto RMM’s powerful inherent monitors like WMI, Perfmon, SNMP, Network information measure, and Eventlog.

Flexible Reports and Dashboards

The versatile reportage permits you to supply customers with regular updates with exact description of your services. Technicians will like dashboards to visualize what’s occurring then quickly resolve problems.

Network Monitoring System

what is it ?

Secur01's NMS is a full-blown SAAS product with patch management, antivirus, alerting, policy management and scripting. In production, the deepest integrations available in the market for anti-virus, back-up disaster recovery, screen-share and PSA solutions.

AUTO DISCOVERY WIZARD

Automatically discover new network devices via our intergrated wizard. Identify roles, manufacturing vendor and OS information for SNMP monitoring data. Hand-pick credentials required to identify the devices and perform various tests ranging from basic ping scan to actual SNMP scan to determine the device type and role.

NETFLOW FUNCTIONALITY

Detect network bottlenecks utilizing network traffic flow technology. Identify top users, domains, conversations and endpoints for troubleshooting purposes. Secur01's NMS support Netflow v5 and v9 and the variant IPFIX. Analyze flow traffic in different perspectives ranging from the domain visited to the endpoints that are creating maximum traffic.

SNMP MONITORING

Monitor the common parameters ranging from processor, memory, network adapters, port statuses & SNMP traps. See how your devices are performing and if there are any bottlenecks that need to be addressed.

SNMP / MIB IMPORTING

Monitor custom SNMP information by importing your own MIBs and OIDs. This allows you to create customer SNMP monitors to monitor non-standard data from non-standard devices, like temperature from a PDU to determine if the it’s installed in is running hot, or a battery pack showing the remaining battery life.

CONFIGURATION BACKUP

Set up schedules to backup configuration files on your Cisco gear. Options for Running or Startup Configurations. This allows you to get notified if there is a change in configuration which might be sign of a hack attack.

SYSLOG COLLECTION

Monitor Syslog data including facilities and severities. This allows you to closely monitors various aspects of your Networking equipment, both from a hardware and software perspective. You can selectively turn on/off different environment variables to be notified via Syslog messages.

REMOTE TUNNELING

Remotely access the web GUI of your networking devices utilizing SSH or Telnet protocols. This allows you to connect to the devices for any MSP right from within Ninja console by providing predefined credentials to make it a rich and smooth managing experience.

NOTIFICATIONS AND ALERTS

Set up notifications and email/SMS alerts on anything Secur01's NMS will monitor. Proactively resolve issues before your clients know about them. You can also set SLA based notification windows to avoid being notified during non-covered hours. Control the notification preferences for every individual user with just a few clicks.
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